Utility service personnel spend their day on the road, installing and troubleshooting equipment, verifying system performance, making pickups and deliveries, and maintaining records. Too often, they spend valuable time waiting to communicate important information to their office such as job status or to report problems. They need a method that helps them avoid waiting in a telephone queue for a busy dispatcher.
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Industry Segments
- Gas and Electric
- Phone
- Cable
- Waste Disposal
Waste Disposal Case Study
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| SkyMail allows utility personnel to push a button, select a predetermined subject line, and speak their message. Leaving them time to fit in more jobs and service more customers. Dispatchers receive a voice message in their e-mail inbox that shows who the call is from and the subject before they even open it. Dispatchers can prioritize which drivers they speak to in what order based on urgency of the message. |
