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 Mobile Solutions
The Value of SkyMail
SkyMail offers many valuable user benefits that improve efficiency and effectiveness of communication, resulting in increased collaboration and productivity in the workplace. The value of these benefits dramatically exceeds the cost of the service.
Dispatched Applications
In dispatched applications, such as field force members that call-in to a dispatcher to report completion of a job and to get the next assignment, there are several ways that SkyMail improves efficiency.
Features |
Benefits |
| Messages sent to the dispatcher can have a variety of different subject lines. The subject line can be used by the dispatch team to sort them based on dispatcher responsibility or based on urgency. |
Improved quality of response (effectiveness) because a dispatcher with the proper skill or authority provides the response.
Quicker response (efficiency) to the issues that need it most because the subject line indicates the importance and lower priority messages are handled after urgent matters are resolved.
Stored messages can be analyzed to determine trends (effectiveness) based on the subject line. |
| Messages are queued during peak calling periods and replies are sent when the dispatcher is available to provide service. |
SkyMail users do not have to wait on hold if a dispatcher is busy. This reduces the time spent (efficiency) by field force members to send a message. It also reduces the number of dispatchers (efficiency) needed to provide service to the field force. |
| Emotional issues such as interpersonal relationships between a field force member and a dispatcher are eliminated because the dialog is not person-to-person. |
Improved worker satisfaction (effectiveness). |
| A dispatcher can broadcast a text message to a group of SkyMail users. |
A group of workers can be instantly notified of an urgent matter (efficiency). |
Non-Dispatched Applications
Beyond dispatch applications, SkyMail features offer many benefits to businesses and individuals.
Features |
Benefits |
| Message queuing enables SkyMail users to send messages during hours when the recipient is not available (e.g., due to large time zone differences). |
Messages can be sent 24/7. |
| Message confirmation via text message can be sent to the SkyMail user to notify that the SkyMail message has been received. |
Provides assurance that an issue has been conveyed (effectiveness). |
| Tasks conveyed via SkyMail messages are stored so that the recipient can review them multiple times. |
Unlike a real-time voice conversation which can quickly be forgotten, the recipient is likely to act (effectiveness) on a SkyMail message because it is persistent in their email inbox. |
| Time stamped and stored SkyMail messages can be authenticated because the voice content can be analyzed with voice analysis equipment. |
The message can be retrieved by the sender and used as evidence to settle a dispute (effectiveness). |
| SkyMail messages can be sent to a group of recipients. |
Collaboration (effectiveness) among groups is simple and easy. |
| SkyMail recipients can forward a SkyMail message via email. |
Issues can be escalated quickly and easily so that a collaborative effort can be applied to the issue (effectiveness), resulting in improved customer satisfaction. |
| Transcription allows the recipient to transcribe the voice message and store it permanently or forward it via email. |
Reduces the amount of paperwork produced by workers so that they can do more of their principle tasks (efficiency). This results in improved worker satisfaction (effectiveness). The transcribed messaged can be forwarded to its' target destination via email. This may result in permanent storage in a format that is searchable for key words. |
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