SkyMail for Field Service

Too frequently field service personnel waste valuable time waiting to communicate to their office important information such as a job completion or to document that a customer was not home. They need a method that helps them avoid waiting in a telephone queue for a busy dispatcher who is on another call. On the other end of the line, dispatchers don’t know who is waiting on hold and what it is they need.

SkyMail allows field service personnel to push a button, select a predetermined subject line, and speak their message. Leaving them time to fit in more jobs and service more customers. SkyMail allows dispatchers to receive a voice message in their e-mail inbox that shows who it is from and the subject before they even open it. Dispatchers can prioritize who they speak to next and what task they handle ahead of another.

Industry Segments

Plumbing
Electrical
Mechanical
Burglar and Fire
HVAC
Property Management
Cable TV Installers
Elevator Repair
Carpet and Flooring
Windshield and Glass
Appliance and Equipment Repair

Cable TV Installers Case Study

Industry Segment	Sample Uses
Cable TV Installers	Report job completion Report & document resident not home Transfer the assignment to a specialized crew Record customer requests or concerns Get next assignment via text message
Plumbing, Heating, Electrical Service	Record customer change requests Report job completion Get next assignment via SMS Job Proposal Reminders Send notices to customers and subcontractors Non Intrusive “Push To Reply” communication with office
Property Management	Log repair requests Log observed property condition Log contractor arrival, departure, and performance Record meeting notes and action items Receive work assignments via text messaging


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